Privacy Policy

1. Information we collect

• Account details: your name, country, mobile number (required in Ghana), email address and password (stored securely by our sign-in provider; we never see it in plain text). Customers outside Ghana may give an optional WhatsApp number.
• Phone verification: one-time sign-up and sign-in codes we text you, and the time they were used.
• Orders and payments: the plan you chose, price, currency, payment reference, status and dates. Mobile-money and card details are entered on our payment partner's form; we do not store your wallet PIN or card number. For manual payments we receive the proof you send us on WhatsApp.
• Subscription details: the Netflix profile assigned to you, profile PIN, start and expiry dates, renewal history and whether you share a profile with other subscribers.
• Code Centre activity: when you request a Netflix code or link, which code was delivered to you and how many of your allowed codes you have used.
• Support messages: messages you send in the support chat, delivery-issue reports and WhatsApp conversations.
• Usage and device data: pages visited, device type, browser and approximate location, collected through analytics tools and app logs, and whether you installed the app or allowed notifications.

2. How we use it

• To create your account, verify your phone and keep you signed in.
• To take payment, confirm it and automatically assign you a Netflix profile (or queue your order until one is ready).
• To show your login details, PIN and Netflix codes or links in your dashboard, and to text the code only to the subscriber who requested it.
• To send service texts: sign-up codes, profile-ready notices, renewal and expiry reminders, and occasional announcements or offers from Kobicity (Rank One Enterprise).
• To enforce code limits, expiry dates and fair use, and to remove access when a subscription ends.
• To answer support requests. Delivery-issue reports may be summarised by an AI tool to find the likely cause; passwords are never included.
• To prevent fraud, protect accounts and improve the service.

3. Netflix account emails

Netflix sends codes and sign-in links to inboxes managed by Rank One Enterprise (Kobicity). Our system reads these Netflix emails automatically to deliver codes and links to the right subscriber. Emails about passwords, account changes or security are blocked and never shown to customers. We never create codes ourselves.

4. Who we share it with

• Payment partners (such as JuniPay and Paystack) to process payments.
• SMS providers (such as Arkesel and Nalo) to deliver text messages to your number.
• Hosting, database, email and AI service providers that run the app on our behalf.
• Analytics providers such as Google Analytics, to understand site visits.
• Other subscribers on a shared profile see the same profile and PIN, but never your phone, email or codes.
• Authorities where required by law.

We do not sell your personal information.

5. How long we keep it

We keep account and successful order records while your account exists and as needed for accounting and legal purposes. Unsuccessful or abandoned payments are deleted. Netflix codes disappear from dashboards shortly after they arrive. Support messages are kept to help with future questions.

6. Security

Data travels over encrypted connections, access is limited by account, and sensitive account details are stored encrypted. No system is perfectly secure, so keep your own sign-in details private and tell us quickly if you suspect misuse.

7. Your rights

Under Ghana's Data Protection Act, 2012 (Act 843) and similar laws, you may ask to see, correct or delete your information, or stop marketing texts. Contact Rank One Enterprise (Kobicity) on WhatsApp at +233 24 622 9019. Deleting your account ends any active subscription.

8. Children

StreamCity is for people aged 18 or older. Younger users may only use it with a parent or guardian who accepts these terms.

9. Changes

We may update this policy. When we make important changes, we will ask you to review and agree again in the app.